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Liane Monaco-Christensen, President, Chief Executive Officer, and Founder

Liane is a visionary leader in establishing enduring business relationships, deciphering clients' business and technology challenges, and developing receptive, innovative solutions.  With more than 25 years experience in information technology among diverse industries, she is cognizant of the frustration ensuing small business owners dealing with integrating technology into their environments. In addition to extensive experience, Liane holds a Master's degree in Business Administration with emphasis in Technology Management, Bachelor of Science in Business Administration with emphasis in International Marketing and Accounting, Multiple Teaching and Education Administrative Credentials, and several technology certifications.

Liane's hands-on style and attention to client satisfaction have enabled Monaco Consulting to implement successful systems and networks in Southern California while maintaining 100 percent client retention.

Prior to founding Monaco Consulting, Liane's employment responsibilities have included:

  • Professor - Computer Science and Business courses
  • Web Design & Development
  • Education / Training - Course Development & Implementation
  • eBusiness Development
  • Product Management - eCommerce, EDI, iClaims Systems, Imaging & Document Management Systems; development of marketing materials for sales team, Market Analysis and Business Plan, User personas and Use case stories, Product requirements, Competitive evaluation and SWOT Analysis, ROI Analysis, and Price Analysis.
  • Systems Analysis & Design
  • Network Security (published Master's Thesis - "Information & Network Security: How Secure is Your Company?")
  • Network Design / Engineer
  • Project Management - sample projects included: Enterprise Resource Planning (ERP) implementation, Customer Relationship Management (CRM) development, Business Process Re-engineering (BPR), IT Governance Policy Development, Imaging & Document Management systems implementation, and more...
  • Workflow Analysis / Business Process Reengineering
  • Database Design & Development
  • Litigation Support
  • Research & Development
  • Telecommunications Analysis
  • Help Desk / Call Center Operations Design/Development
  • Technical Writing / QA Documentation
  • Cyber Security Analysis/Technology Auditing (SOX, PCI, HIPAA, and other governing standards).

In her spare time, Liane enjoys family gatherings, travel, and comedy (always loves a good laugh/joke)...

Susan Fredricks, Chief Operations Officer (COO)

With over 15 years of customer service and technology management experience with an emphasis on research and analysis of complex projects and processes, Susan ensures clients and employees are given personal attention to their needs.

She holds a Masters of Business Administration (MBA) degree with emphasis in Technology Management and a Bachelors of Arts (BA) degree in Communications and Media Studies with a minor in Italian Arts and Language. Susan has also obtained a Greenbelt Six Sigma Certification with a focus on lean methodologies.

Susan has always been the type of person to get things done... She has fortitude and a passion for excellence. Her energetic personality lends itself to her drive for completing projects on-time and within budget, and she motivates others to perform the tasks assigned for each project she manages. Susan is well-respected by her colleagues and those who report to her. Her leadership skills are represented by her care for ensuring her team is well-educated and informed of the goals of each project, and she expresses her gratitude for their diligence in completing their assigned tasks. No one goes unnoticed and Susan offers guidance to those who demonstrate a need for direction. She has an open-door policy and her staff never feels intimidated or insecure about approaching her when incidents occur. She is quick to assist her team with troubleshooting obstacles and helps them work through difficult situations. Susan is a team-player and encourages collaboration among her team and colleagues.

Pietro Savo, Chief Research & Development Officer

Pietro possesses a Master of Aeronautical Science in Human Factors and a Bachelor of Science degree in Business Administration. A Doctorate in Business Administration, 2011 (expected). Pietro created the term Manufacturing Research Practitioner ™ as the foundation for his Doctoral thesis dedicated to improving the Manufacturing Industry.  

Pietro is a strategic management professional. 27 years of diverse experience in Operations, Engineering, Manufacturing, ISO/AS/TS Quality Systems, Material Management, Supply Chain, Union Shop  and consulting environments.  

With Pietro’s relentless excellence in developing productivity improvements, a truly goal-oriented, energetic team builder who has the strengths to motivate and manage subordinates, encourage peers and guide leaders to achieve their own and organizational goals.  

Pietro’s customer sensitive skills are strong enough to manage internal and external customer relationships, yet confident enough to be sought out by others who desire to better their performance and processes.

Mark Mercer, Vice President - Sales & Marketing

With an extensive background in information technology, Mark brings considerable consulting, marketing and management experience to his role as Vice President of Monaco Consulting. He has a strong desire to ensure MC customers receive the best in client services, while providing superior expertise for their unique technology needs.

A San Diego resident for over 25 years, Mark's technology resume includes:

  • 9 years as Regional ECommerce manager for Old Republic Title Company
  • 2 years in sales/product development for OTX, Realtrans
  • 8 years in sales/network design/customer support for Computerland

Mark's areas of expertise include:

  • Business Analysis/ Research
  • Corporate Development/ Training
  • Computer/ Electronics/ Telecomm design and installation
  • Computer and Network Security
  • Network and Server Administration
  • Project and Program Management
  • Real Estate and Lending systems development
  • Sales Force Automation

In his spare time, Mark enjoys travel, golf and entertaining

Dr. Lori Monaco, Vice President - Human Resources & Professional Development

Lori has more than 10 years experience in the Medical and Alternative Health fields, as well as establishing and maintaining her own Wellness Center, which provides a safe and healthy environment for her patients and their family members. She provides her patients and their family members with proper care and support, and has an open-door policy to listen to whatever personal matters they wish to discuss with her with utmost confidentiality and privacy. Since Lori minored in psychology, she has experience with directing patients with mental health needs to the appropriate resources for additional assistance. She has been advocating with agencies to address women’s health and safety issues. She encourages patients who confide in her to gain protection within the criminal and civil justice systems, and to educate and promote a greater understanding in statutory agencies and the wider community of the effects of domestic violence.

Lori is passionate about education and currently holds the position of Chair Health Sciences for the Connecticut Center for Massage Therapy in Newington, CT. Her energetic demeanor enhances her abilities to provide educators and students with the tools and direction to help them achieve their goals and objectives. Lori consistently researches new educational techniques and tools, and shares those findings with her colleagues and students. She encourages collaboration among her colleagues and students, and enjoys stimulating conversations.

Lori's office did extensive work with a government grant called Ryan White Title I Services, from the Greater Bridgeport Metropolitan area.  This grant was one of many that are controlled by HRSA-Health Resources and Services Administration by the U.S. Department of Health and Human Services.  This is one part of a large grant providing different types of services to individuals living with HIV.  Her contribution was to provide regular Massage Therapy to these clients.  In addition, she furnished SOAP notes and progress reports so the grant office could record statistics on the efficacy of Massage Therapy as an adjunctive treatment for individuals living with HIV.

Lori holds a Doctor of Chiropractic degree from Sherman College of Chiropractic, Spartanburg, SC; where she was Class President and maintained academic honors. She also holds a Bachelors of Science (BS) degree in Biology & Psychology from Central Connecticut State University, New Britain, CT. Lori has several certifications, including Nutrition, Child Development, and Women's Health.

Stacey McRae, Vice President - Education Services

Stacey has more than 18 years experience in developing successful educational and professional development programs for all ages. She has collaborated with various public school districts, public and private postsecondary institutions, and corporations to create alliances, helping students prepare their career paths and understanding the importance of obtaining a well-rounded education.

Stacey has extensive experience providing leadership and consulting services within the Academic Community/Education and Business, including student assessments, peer evaluations, professional development and coaching, technology integration, curriculum design, and project management.   She works collaboratively with team members to achieve common goals, while maintaining responsibilities and commitments.

Stacey fosters professional growth through mentoring relationships and focuses on training and development. She has excellent presentation and negotiation skills, and easily communicates with multi-level personnel. She is technology savvy with a strong commitment to helping others develop the necessary skills to complete projects/tasks and do their jobs efficiently.

Stacey holds a Master's of Science in Administration and Leadership, a Bachelor of Science in Education,  Administrative Credential, Professional Clear Multiple Subject Credential - with emphasis on English and Health Science, AVID Certification, CELDT Certification, and Peer Mediation Certification. She is a member of Pi Lambda Theta and Delta Zeta. Stacey is passionate about ensuring the literacy rate of Americans improves and works diligently assisting underprivileged families with their academic challenges.

Gary Christensen, Vice President - Engineering & Technology Services

Gary has more than 25 years experience in the field of communications, equipment design and hardware development.  Project activities and responsibilities have covered all stages of product design, from initial design inception to final production release. 

Gary’s design experience ranges from system definition to digital hardware, Programmable Logic and ASIC design (including VHDL and synthesis) to firmware and 'C' software programming.  He has used numerous schematic capture, simulation and synthesis tools throughout his career, including Orcad, ModelSim, and Synopsys.  He has always been a top contributor, either as team member or team leader and has managed design teams of up to 20 members.

Gary possesses excellent communication skills, both written and verbal, with the ability to interface with all levels of management, customers and support staff. His attention to detail is what sets him apart from others since he is meticulous to the point where he has uncovered potential hazards to processes before they were moved into production that even Quality Assurance overlooked.

Gary is a true leader who appreciates diligence and precision. He is supportive of quality work and is always available to roll up his sleeves and help his team complete complicated tasks. He is a tremendous asset to our organization and to our clientele.